Technical Support

Supporting the leading tools in file identification
We recommend that you check our Frequently Asked Questions for immediate answers before you submit a Bug Report or ask for help on our contact page.

We provide simple forms for:

• • Reporting a Bug
• • Requesting a New File Format
• • Adding/Removing yourself from our Mailing Lists

Using these forms significantly streamlines the process and enables us to provide you with FAST service. Thank you for your cooperation.
Please allow up to 2 business days for a response to your request.